Manpower is seeking to recruit a Claims Manager who will oversee the handling of complex motor claims, including bodily injury, liability disputes, and catastrophic losses, ensuring technical excellence, regulatory compliance, and cost control. Acting as a key decision-maker, you'll provide expert guidance to the team, represent the company in court, and work closely with legal, finance, underwriting, and digital teams.
Lead and review high-value and complex motor claims, including BI and liability cases
Apply BI jurisprudence and ensure accurate reserves, recoveries, and leakage control
Provide expert technical guidance to claims handlers and internal stakeholders
Manage litigation strategy and liaise with external lawyers; represent the company in court
Oversee claims processes, systems, payment accuracy, and operational controls
Drive SLA compliance and manage relationships with surveyors, repairers, and suppliers
Negotiate costs and optimise vendor performance without compromising quality
Lead, coach, and develop the Motor Claims team, promoting a culture of accountability and continuous improvement
Represent the company within industry bodies and external forums
Degree in Insurance, Finance, Risk Management, Business, or related field (MQF Level 6)
Professional insurance qualification (e.g. Cert CII)
Strong expertise in motor liability, BI assessment, vehicle repairs, VAT, and insurance regulation
Full fluency in Maltese and English
Excellent communication, negotiation, and stakeholder management skills
Commercial mindset with proven experience in cost control and process improvement
This is a great opportunity for a hands-on leader to make a real impact in a high-profile claims function.
