Business Analyst - Projects

On behalf of our client, Manpower Malta is seeking to recruit a Business Analyst focused on Project implementation.

Key Responsibilities:

• Analyse and interpret client business requirements in relation to existing software systems.
• Conduct gap analysis between new requirements and current system functionality.
• Create detailed use cases and define high-level test cases to guide QA and development teams.
• Manage project delivery schedules and service requests in line with SLAs and quality standards.
• Act as the main point of contact for clients, facilitating requirement gathering through meetings, workshops, and documentation.
• Collaborate with project management, change management, and technical teams to ensure requirements are met.
• Support technical teams in creating optimal use cases, system design, and database structures.
• Deliver releases to clients and provide support during implementation and data migration.
• Participate in on-site or remote client training and support sessions.
• Provide 2nd line support to clients and internal teams, maintaining timely and effective issue resolution.
• Liaise with the Quality Assurance team to monitor audits, recommend corrective actions, and ensure process compliance.
• Maintain accurate progress reports and documentation for all assigned tasks.
• Build strong working relationships with clients and cross-functional teams to support project success.

Requirements:

• Bachelors degree in Business Analytics, Computer Science, Information Systems, or a related field (Masters degree is considered an asset).
• Minimum 4 years of experience in a business systems analysis or similar role.
• Proven experience in requirements gathering, documentation, system configuration, and design.
• Strong understanding of financial services and end-to-end software development life cycles.
• Proficiency in SQL and experience working with large data sets.
• Strong documentation, communication, and client-facing skills (both written and verbal).
• Ability to facilitate remote and face-to-face meetings effectively.
• Organized, self-driven, and capable of working under pressure while maintaining high-quality standards.
• Preferred experience in the payments industry and familiarity with user stories or use cases.

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