Hotel Receptionist

Manpower Malta is seeking a friendly, organized, and reliable Hotel Receptionist to join our team at a small, locally-owned hotel. As the first point of contact for guests, youll play a key role in ensuring a welcoming and pleasant stay experience. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to manage daily front desk operations smoothly.

Responsibilities:

• Greet and welcome guests upon arrival and manage check-in/check-out processes
• Handle phone and online reservations, answer guest inquiries, and provide local recommendations
• Manage guest billing, process payments, and prepare invoices accurately
• Coordinate with housekeeping and maintenance staff to address guest needs and ensure room readiness
• Address guest complaints or concerns promptly and professionally
• Maintain a clean, organized, and professional front desk area

Shift Hours:

• Morning Shift: 06:00 AM - 07:00 PM
• Night Shift: 07:00 PM - 06:00 AM

Requirements:

• Strong customer service skills with a friendly, approachable demeanor
• Fluent in English (both written and spoken); Maltese proficiency preferred
• Basic computer skills, with experience in reservation software a plus
• Ability to multitask in a fast-paced environment while maintaining attention to detail
• Flexibility to work both morning and night shifts