Credit Control and Administration Clerk
Overview
To chase and collect groups debtors. Following payment commitments, identifying delinquent accounts and calling when payment is late, keeping the Credit Controller/ Head of Administration & Debt Collection updated with relevant information. Communicate with the debtors to try and settle any outstanding debt and to reach an agreed upon payment settlement or payment options, also to make sure to follow up and see that these payments are made. To attend reception and answer telephone calls, greet clients and visitors in a professional manner and lead them to the appropriate persons and to carry out any clerical duties.
Job Responsibilities:
- To assist in attaining debt collection.
- To maintain contact with current debtors and follow up their accounts on a daily basis.
- To follow up each bad debtor or slow payers (credit problems).
- To communicate politely yet persuasively with debtors by telephone in attempt to determine the reason for overdue payment, review terms of repayment or other repayment concerns in an attempt.
- To obtain payment and follow up their accounts on a daily basis.
- To maintain a systematic process for identifying overdue debtors.
- To make outbound calls, as well as handling inbound calls to service accounts.
- To oversee the mailing of letters to borrowers to encourage payment of delinquent accounts.
- To give information to the Credit Controller to ensure that precaution is taken when selling to delinquent accounts.
- To co-ordinate with the Credit Controller/ Head of Administration and Debt Collection to examine the possibility of legal action for long overdue accounts.
- To ensure that the maximum effort has been made before coordinating with the Credit Controller to assigning bad debt status to the account.
- To maintain files, records, and journals to provide a chronology of collection activity for every overdue debtors account, and provide weekly, monthly and quarterly reports of collection results.
- To conduct all business communications in a manner that coincides with the high ethical standards the Company seeks to maintain.
- To provide the Credit Controller with feedback, tracking and reporting all account information or any other information related to debtors of the company.
- To assist departments within the Company by sending out transaction records, bill statements and other mailings, as well as entering changes on the Company database.
- To assist the Head of Administration & Debt Collection on Debtors administration and Credit Control tasks, as required.
- To type memos, correspondence, reports and other documents when required.
- To assist in other clerical duties as required.
- To maintain an adequate stock stationery and other related requirements.
Reception Duties and Responsibilities
- To answer telephone calls in a courteous and friendly manner, obtain the callers name and the Company from which he/she is calling, ask subject matter and route call promptly and accordingly.
- To answer telephone enquiries ensuring that the information given is accurate.
- To greet visitors and ensure that waiting time is as comfortable as possible after notifying the appropriate individual.
- To sort and distribute any mail/packages to the respective departments.
- To keep oneself updated on Company activities/products/services so as to answer enquiries in a professional manner.
- To ensure a high quality/standard of work and service throughout.
- To perform any other duties which may be assigned from time to time.
Requirements:
- Have excellent verbal and written skills in both Maltese & English.
- Be proficient in using Microsoft Office applications.
- Possess excellent communication skills and customer focus approach.
- Possess an O Level standard of education.
Job Info:
- Type of Contract: Indefinite
- Salary: Depending on experience
- Work Setting:
- Working Hours:
- Candidate location: Must be already living in Malta | or willing to relocate
