Claims Handler
Manpower is seeking to recruit a Claims Handler to manage effectively a caseload of claims ensuring that company policy, procedure and regulator requirements are adhered to at all times.
Key Responsibilities
- Deliver all specific objectives as assigned upon appointment.
- Effectively handle all claims which are part of the job holders' file allocation in accordance with group SLAs.
- Gather and process information, as directed, to support the effective assessment of more complex cases.
- Handle a portfolio of recovery files.
- Adhere to the companies Insurance Complaint Management process.
- Perform any other duties assigned by Senior Management or the Core team.
- Deliver a customer-centric claims proposition that will enhance the brand/reputation.
- Refer claims which fall outside of personal authority levels to the appropriate referral point.
- Maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training, ensuring that this is recorded in line with training and Competency requirements.
- Provide excellent customer service.
Requirements:
- Relevant experience(1-2yrs) in general insurance Motor operations preferred.
- Proficiency in MS Office systems is required.
- Excellent verbal and written communication skills are essential.
- Ability to interact effectively with team members and clients.
- Professional insurance training and/or relevant degree study considered advantageous.
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