Client Advisor

We are on the lookout for a Client Advisor to join our client's Global Real Estate team in Malta.

Role Requirements

Reception & Communication / Client Servicing

• Deliver account management services for an assigned client portfolio, ensuring a high standard of service.
• Conduct client onboarding in line with internal processes and procedures.
• Handle risk placements according to established operational models.
• Provide day‑to‑day servicing for the EEA client portfolio.
• Manage all renewals effectively and ensure completion within agreed timelines.

Administrative & Operational Support

• Support coordination of insurance programmes in collaboration with colleagues in UK teams.
• Assist in obtaining quotations for new and renewal business.
• Prepare market and client documentation.
• Review policy documents and related paperwork for accuracy prior to issuing them to clients.
• Provide documentation to clients in line with internal procedures.
• Address client queries professionally, including changes in cover or risk.
• Resolve account queries promptly and accurately.

Finance & Documentation

• Assist with the preparation and issuance of contracts and sales invoices.
• Support daily billing activities and maintain accurate records.

Candidate Profile

• 2–5 years experience handling property & casualty or real estate lines, either in broking or underwriting.
• Working towards or holding a Diploma in Insurance (CII) or equivalent.
• Strong willingness to continue developing knowledge through internal and external learning.
• Excellent command of English (written and spoken).
• Knowledge of an additional European language is an advantage.
• Willingness to undertake occasional business travel to the UK.
• Strong communication skills, both verbal and written.
• Excellent time management, with the ability to work independently and under pressure.
• Strong analytical and problem‑solving abilities.
• Ability to build and maintain professional business relationships.
• Sound judgement in knowing when to work independently and when to involve team members.
• Strong presentation skills.
• Professional negotiation and persuasion skills.
• Understanding of regulatory controls and procedures applicable to insurance brokers.
• High attention to detail and strong motivation.
• Proficiency in Microsoft Office and other common office software applications.

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