Technical Aftersales Operations Coordinator

Overview
Manpower is seeking to recruit a Technical Operations Coordinator to join our client's team.

Job Responsibilities:

• Coordinating daily operational activities within the Technical Division under the guidance and direction of the Head of Operations.
• Supporting the Head of Operations in planning, reporting, and execution of tasks.
• Acting as a central point of contact between technical teams and other departments.
• Monitoring ongoing projects and ensuring deadlines and deliverables are met, escalating matters where necessary.
• Addressing technicians' day-to-day operational matters.
• Coordinating technicians' daily schedules and assignments in collaboration with the Service Desk team, ensuring timely client support in line with Service Level Agreements (SLAs).
• Issuing Purchase Orders to suppliers in accordance with operational requirements.
• Monitoring and maintaining adequate stock levels.
• Reviewing, analyzing, and preparing invoicing for Service Level Agreements (SLAs) and private clients.
• Ensuring all Service Level Agreements are delivered in accordance with contractual obligations and that customer expectations are consistently met.
• Maintaining records, schedules, and technical documentation.
• Identifying and escalating operational issues to the Head of Operations where necessary.

Requirements:

• Proven experience in a technical, IT, or operations-related role .
• Strong knowledge of Information Technology (IT) systems and environments.
• Excellent organizational and time management skills.
• Strong written and verbal proficiency in Maltese is essential, along with a good command of English.
• Strong communication and interpersonal abilities.
• Ability to manage multiple tasks and priorities effectively.
• Proficiency in Microsoft Office and relevant systems/tools
• Ability to work independently and as part of a team.
• High level of attention to detail and problem-solving skills.