Reservations Agent

On Behalf of our client, Manpower malta is seeking Reservations agents, who  is responsible for processing booking enquiries and incoming payments for room reservations for all our client's hotel locations.

Job description :

• carry out daily arrival and departure checks
• advise our international guests by email and phone and guarantee a meaningful guest experience
• are responsible for the maintenance of our PMS and other hotel specific systems as well as all our guest and customer data
• check existing reservations as well as incoming payments
• compile monthly overnight stay statistics and ensure smooth handling of commissions

What we're looking for :

• professional training or completed studies in the field of hotel management
• already gained initial experience in a comparable position at the front office or in group reservations
• a warm and welcoming personality with excellent communication skills
• a proactive mindset and you love taking the initiative to get things done
• think analytically, act methodically, and demonstrate a strong sense of responsibility and quality awareness
• well-versed in the MS Office universe and have worked with several reservation systems
• fluency in Enlighs both spoken and written ( other languages will be a plus )