Motor Claim Processing Support Assistant

Role Summary

Manpower is seeking to recruit a Motor Claim Processing Support Assistant.

The Motor Claim Processing Support Assistant will be responsible for handling claims related to general insurance policies, from the initial stage through to settlement and recoveries. This includes sharing updates with relevant stakeholders and ensuring the accurate processing of claims throughout their lifecycle.

Ensure a high level of customer service delivery and satisfaction in servicing claims enhancing the brand reputation.

Adhere to the claims manual and standard processes when adjusting claims in line with theintent of the policy.

Key Responsibilities

• Review FNOL against policy schedules, register claims, and escalate unusual cases to management.
• Achieve assigned objectives and efficiently manage claims within allocated files, adhering to SLAs.
• Ensure claim entry accuracy and update reserves at each touchpoint.
• Handle a portfolio of recovery files, including debtor and creditor statement reconciliations.
• Process claims payments while maintaining accuracy in payment records.
• Follow the Insurance Complaint Management procedures diligently.
• Identify potential recovery at the outset of claims and sending holding letters to identified negligent parties.
• Review of final claims submissions before recommendation for payment.
• Participate in monthly claims reviewing process.
• Support in the investigation of potential fraudulent claims.
• Liaising with Brokers and TIIs on claim related matters.
• Fulfil any additional responsibilities delegated by Senior Management or the Core team.

Key Accountabilities

• Evaluation of claims as per the policy terms and conditions.

• Maintain and develop personal knowledge and skills through continued professional development.
• Assist Senior Management with claims audits.
• Handle a portfolio of recovery files.
• Liaise with other departmental heads as required.

Key Success Factors

• Demonstrate efficient handling of General Insurance Claims, from First Notification of Loss
• (FNOL) through to settlement.
• Adhere to the Company Complaint Management process.
• Demonstrate a creative mind set and innovative skills with a strong sense of commitment to providing the highest client experience possible.
• Be a confident team player who can fit into a multinational company environment.
• Demonstrate a readiness and engagement for continuous development and learning.
• Proactively follow up on claims, using the document management system
• Individual performance objectives will be set on an annual basis.