Claims Handler

Responsibilities:

• Provide advice on making a claim and the processes involved
• Process new insurance claims notifications
• Collect accurate information and documents to proceed with a claim
• Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
• Guide policyholders on how to proceed with the claim
• Identify reasons why full payment may not be made
• Explain to policyholders when their claim is not covered
• Contact outsourced experts from our network of approved professionals to assist you in a claim
• Monitor the progress of a claim
• Investigate potentially fraudulent claims
• Liaise with lawyers, as well as other legal and claims professionals, and negotiate the terms of a claim
• Prepare an initial estimate of costs and then closely monitor and keep a record of costs
• Ensure fair settlement of a valid claim
• Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Handle any complaints associated with a claim
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.

Experience and Education:

• Minimum of secondary level of education
• Preferably in hold of a Diploma in Insurance as per The Chartered Insurance Institute (UK) or close to the achievement of this level in the near future
• Knowledge and experience of the insurance industry (minimum 3 years experience) in the areas related to personal and commercial lines products

Technical Knowledge & Skills:

• Excellent interpersonal and customer service skills
• Negotiation, questioning and decision-making skills
• Communication skills and confidence when dealing with people, often in difficult circumstances
• Active listening skills
• The ability to work well under pressure
• Commercial acumen
• The ability to think strategically
• Initiative and the ability to adapt quickly to different situations
• Good numeracy and literacy
• Discernment and the ability to assess a situation objectively
• Attention to detail and sound report-writing skills.
• Knowledge and experience of the insurance industry (minimum 3 years experience) in the areas related to personal lines products
• Sound knowledge of Insurance principles
• Strong IT skills Word, Excel, PowerPoint
• Energetic, positive and outgoing