Senior Sales Manager

Summary
Manpower is seeking to recruit a Senior Sales Manager to join our client team. 

Job Responsibilities:

• Provide day-to-day leadership to the B2C sales team, as well as the sales administration team, to achieve sales targets.
• Recruit and manage performance of the sales and administration teams, ensuring alignment with company goals.
• Mentor and coach the sales team, providing regular feedback and conducting performance reviews.
• Coordinate product knowledge training for sales staff.
• Collaborate with the Marketing team to align on vehicle promotional campaigns and provide feedback on product specifications, brochures, merchandise, showroom layout, and digital user experience.
• Work closely with the Procurement department to manage stock orders based on customer demand and market trends.
• Actively contribute to the digital transformation projects and GFMV committee.
• Attend supplier meetings to stay informed about new products and market developments.
• Achieve sales revenue and profitability targets; analyze sales, revenue, and management accounts reports to track performance against these targets.
• Prepare and manage the annual budget.
• Revise and implement sales commission structures to incentivize profitability.
• Monitor trade-in valuations and manage reserved stock, ensuring adherence to service level agreements (SLAs).
• Evaluate internal efficiency at customer touchpoints, providing recommendations for process automation, optimization, and software management.
• Analyze results from monthly sales experience mystery shopping; implement operational changes to achieve targeted customer satisfaction levels (e.g., NPS 80).
• Ensure support for the sales team from other departments to enhance overall customer satisfaction.
• Handle customer complaint resolutions, ensuring the showroom meets company standards.
• Oversee team timesheets, leave requests, and confirm commission payouts with the sales team.
• Ensure adherence to health and safety protocols and proper showroom start-up and shut-down procedures.
• Communicate regularly with Sales, Call Centre, and Marketing teams about updates and offers.
• Stay informed about industry trends and competitor activities to maintain a competitive edge.
• Develop and maintain relationships with key clients and stakeholders.
• Implement and oversee CRM strategies to enhance customer engagement and loyalty.
• Regularly report to senior management on sales performance and market insights.
• Carrying out any other duties as instructed by ones superior

Knowledge & Experience

Essential requirements:

• Familiar with Microsoft desktop operating systems and Microsoft Office applications
• Sound Working knowledge of internal IT system
• A clean police conduct
• In depth technical Knowledge of the products
• Knowledge of the industry
• Minimum of 5 year experience in a senior business development role
• Valid driving license
• Passion for sales
• Good command of both English and Maltese
• Willingness to travel

Abilities / Skills

• Communication skills
• Time Management
• Interpersonal Skills
• Adjusts to high-pressure conditions and is open to change
• Assumes responsibility for personal and team development
• Expresses ideas and conveys information clearly, effectively and professionally
• Conveys company information, decision or problems to appropriate parties in a timely manner
• Ability to design and prepare statistical reports and presentations as needed
• Ability to accurately report information
• Ability to assist with various accounting tasks as needed

Behavioural Competencies:

• Commitment, Perseverance & Determination
• Drive / High Performer
• Organized / Focused
• Attention to detail
• Continuous Improvement
• Working under pressure
• Positive Attitude
• Team Player
• Flexible
• Responsible & Mature
• Passion for industry
• Flair for sales
• Empathic
• Conducts him professionally at all times; sets standards for all associates; holds subordinates accountable for same
• Active listener

Interactions:

• Clients
• Human Resources Unit
• Customer Experience Unit
• Senior Management Team
• Suppliers
• Sales and Sales Administration Teams