Non-motor Claims Handler

Summary

Manpower is seeking to recruit a Claims Handler to manage effectively a caseload of claims ensuring that company policy, procedure and regulatory requirements are adhered to at all times.

Key Responsibilities

• Deliver all specific objectives as assigned upon appointment.
• Effectively handle all claims which are part of the job holders file allocation in accordance with group SLAs.
• Gather and process information, as directed, to support the effective assessment of more complex cases.
• Handle a portfolio of recovery files.
• Adhere to the company Insurance Complaint Management process.
• Perform any other duties assigned by Senior Management or the Core team.

Key Accountabilities

• Deliver a customer centric claims proposition that will enhance the Insurance brand/reputation.
• Refer claims, which fall outside of personal authority levels to appropriate referral point.
• Maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training, ensuring that this is recorded in line with Training and Competency requirements.
• Provide excellent customer service

Benefits:

• Performance Bonus
• Life Insurance
• International Health Insurance
• Hybrid Working
• Summer Hours
• Yearly Eye Screening
• Parking (Eligible after 6 months probation)
• Discount on insurance policies
• Payment of membership fees for professional institutes (CII)
• Sponsorship on training related to the line of work
• Generous education incentives and awards for continuous professional and personal growth in the role

Person specification:

• Strong interpersonal and customer service skills
• Great time management and organisation
• An interest to develop in insurance / claims
• Attention to detail
• Previous experience in a similar role