Disputes & Fraud Detection Manager

Disputes & Fraud Detection Manager

Manpower is seeking to recruit a Disputes & Fraud Detection Manager, who will be responsible for the general running of the Disputes function of the company together with the management of Fraud detection across payment methods acquired or issued by the company.

RESPONSIBILITIES

• Manage the ongoing operation and take ownership of the disputes function of the company
• Enhance the function in line with the growth the company is currently experiencing
• Manage dispute-related projects including the specification of enhanced functionality
• Take ownership of all Card Scheme mandates and changes in dispute processes and do whatever required to ensure the company's dispute operation keeps running smoothly
• Lead a team of Dispute officers and service providers
• Effectively communicate with merchants in order to resolve disputes
• Resolve complex issues on behalf of merchants in support of dispute resolution processing, compare alternative actions and decide on appropriate approach
• Maintain strong working knowledge of all relevant card scheme rules and regulations
• Take initiatives to increase the companys revenue through the additional of additional disputes services where possible together with revenue optimisation through the slick management of processes
• Work closely with Risk and Compliance departments to ensure compliance to card scheme programs at all times
• Active involvement in new projects related to system functionalities in the fraud detection
• Based on the risk appetite for merchant monitoring directed by the Risk Monitoring department, set, test and maintain fraud monitoring rules in line with the risk appetite
• Manage the ongoing operation of Fraud transaction monitoring which includes the daily monitoring of all transaction alerts in relation to acquiring and issuing business and the respective queue management
• Provide regular feedback to the Risk Monitoring function on the performance and effectiveness of the Fraud Monitoring function
• Lead a team of Dispute and Fraud detection officers to cover transaction monitoring coverage over the agreed time windows
• Overall implement the strategy as provided by the Head of Disputes & Fraud

REQUIREMENTS

• Minimum of 5 years experience in dispute management and fraud monitoring considered.
• Good knowledge of card scheme rules in relation to disputes
• Experience in fraud monitoring and analysis
• Can work under pressure and deadlines
• High competency in the running of efficient teams and processes
• Strong time management skills