IT Support Team Leader

Key Responsibilities

  • Manage the IT support team, providing guidance, training, and performance evaluations.
  • Oversee daily operations of the IT support desk, ensuring timely and accurate resolution of technical issues.
  • Develop and implement IT support policies and procedures to enhance service delivery.
  • Monitor and analyze support metrics to identify trends and areas for improvement.
  • Collaborate with other teams to ensure seamless integration and support of network infrastructure.
  • Manage escalations and complex technical issues, providing expert-level support and solutions.
  • Maintain up-to-date knowledge of industry trends and advancements in networking technologies.
  • Ensure compliance with security protocols and best practices.

Qualifications and Job Requirements

  • MQF Level 5 or higher Qualification in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT support, with at least 2 years in a leadership role.
  • Strong expertise in networking, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN.
  • Professional certifications such as CCNA, CCNP, or equivalent are highly desirable.
  • Excellent problem-solving skills and the ability to handle complex technical issues.
  • Strong communication and interpersonal skills, with the ability to lead and motivate a team.
  • Ability to work under pressure and manage multiple priorities.
  • Strong organizational skills and attention to detail.
  • Application deadline NO DEADLINE
  • Job Ref No. LR58RVX6
Type of work
Full time
Location

Marsa, Malta

Industry

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