On behalf of our client, Manpower Malta is seeking a Sales Coordinator, reporting to the Senior Sales Executive, the position primarily entails in replying and following written communication and leads, an in relation to accommodation bookings, individuals and groups, upselling of services and general enquiries as well as providing assistance in loading and keeping the hotels accommodation stock available and on sale with those sources connected directly to the hotels systems.
Areas of Responsibility
Leisure Groups & M.I.C.E. Segments:
- Issue quotes and address requests jointly with the Senior Sales Executive
- Ensure pricing balances occupancy and ARR while meeting KPIs
- Include terms and conditions in quotes, adapted to seasonality, market intelligence, and hotel occupancy
- Manage room stocks, chase deposits, and process booking details
- Communicate group requirements to departments via Group Movement Orders (GMO)
Track Room and Board Revenue:
- Monitor daily sales pickup, cancellations, and average rates
- Assess demand, competition, and market forecasts to inform decisions
- Assistance to the Senior Sales Executive:
- Support the Senior Sales Executive and Sales Manager during peak periods
- Fulfill stock management duties during Senior Sales Executives absence
- Conduct competition analysis and discuss pricing strategies
Product Knowledge:
- Maintain familiarity with hotel services, features, and local attractions
Technology & Market Development:
- Research software solutions for upselling
- Keep up with emerging technologies to gain a competitive edge
Greeting, Meeting & Entertaining:
- Assist in greeting and hosting new or existing customers
- Take an active role in entertaining agents, suppliers, and influential stakeholders
Assistance to the Reservations Department:
- Help with extraordinary requirements or queries
Improvements:
- Identify and implement system improvements
Keeping Updated:
- Attend workshops, review publications, and build professional networks
Flexibility:
- Work additional hours when required
- Cover for colleagues during vacations or sick leave
Other Responsibilities:
- Project a professional and positive attitude
- Maintain confidentiality of company data
- Adhere to company policies and ethics
- Be open to learning and delegating tasks
- Perform any other duties as required
