Executive (Research and Development)

Position Overview

The Executive (Research & Development) will be responsible for leading research initiatives, developing innovative solutions, and enhancing service offerings for the client. The role requires strong analytical skills, strategic thinking, and a proactive approach to problem-solving.

Key Responsibilities

Duties and Responsibilities:

• Working closely with the Head (Research & Development), and other members of the R&D Department to ensure alignment and adherence to the client's service delivery, user research and quality assurance standards to improve User Experiences;
• Participating and representing the Agency in meetings (internal and external) as recommended by the Head (Research & Development) and Chief Executive Officer (CEO);
• Preparing agendas, materials, and presentations for meetings;
• Recording and transcribing meeting minutes in an accurate manner, and following up on action items;
• Ensuring that departmental files and documentation are kept in order and updated regularly;
• Monitoring departmental action targets and ensuring necessary follow-ups with all stakeholders;
• Analysing of documents and inputting of data in specialised systems within the Structural Funds Database and other online government platforms;
• Assisting in maintaining platforms utilised for excellent service delivery. These may include, but not limited to, procedures and information relating to Government services, SFD and CRM;
• Collating and compiling service delivery data for reporting and decisionmaking as required;
• Assisting in research being carried out and in the drafting of Quality Procedures and Policies, Business reviews, Surveys and other statistical and analytical tools;
• Dealing with requests and seeks quotations for the purchase of goods and services as requested by Management
• Maintaining the necessary level of confidentiality commensurate to the level of responsibility but also shares all relevant information with Management who is also bound by confidentiality;
• Other job-related duties as assigned by the Head (Research & Development) and Chief Executive Officer (CEO) from time to time;
• Attend training as required to learn and keep up to date with industry standard requirements and as directed by the Head (R&D) from time to time.

Qualifications & Experience

• At least 1 subject at Advanced Level and 2 subjects at Intermediate Level

• 6 subjects at Ordinary Level with good pass grades (1-5) which must include English, Maltese and Mathematics, plus 2 years relevant work experience preferably in administration
• Must be fluent in Maltese and English

Key Competencies

• Strategic Thinking: Ability to assess situations and develop forward-thinking solutions.
• Analytical Skills: Strong data interpretation and problem-solving capabilities.
• Communication: Effective written and verbal communication skills.
• Collaboration: Ability to work effectively with diverse teams and stakeholders.
• Innovation: A proactive approach to identifying and implementing improvements.