Senior Technical Operations Engineer

We are looking for a seasoned Senior Technical Operations Engineer to join our client's Billing & CRM team. If you're an expert in system monitoring, proactive maintenance, and problem solving, this role is for you!

In this role, your primary responsibilities will be the following:

• Monitor systems at various levels (application, database, and server) to ensure optimal performance and uptime.
• Perform proactive maintenance to enhance platform stability and performance.
• Conduct fast and thorough root cause analysis to resolve incidents effectively.
• Use and develop monitoring tools to identify application-level issues and collaborate with CRM developers to address them.
• Develop and maintain detailed documentation to refine and improve operational processes.
• Mentor and guide junior team members, fostering a collaborative and growth-oriented environment.

Job requirements

• Expertise in database management and SQL (SQL Server and Oracle).
• Proficiency with monitoring tools and scripting for automation.
• Strong command of Linux and shell scripting.
• Significant hands-on experience in application and system monitoring and maintenance in a senior capacity.
• Ability to work closely with cross-functional teams, including DevOps and IT Infrastructure.
• Strong problem-solving and analytical skills with excellent communication abilities.