Claims Associate

Overview
Manpower is seeking to recruit a Claims Associate to manage effectively a caseload of claims ensuring that company policy, procedure and regulatory
requirements are adhered to at all times.

Key Responsibilities

• Deliver all specific objectives as assigned upon appointment.
  Effectively handle all claims which are part of the job holder's file allocation in accordance with group SLAs.
• Gather and process information, as directed, to support the effective assessment of more
  complex cases.
• Manage recovery files comprehensively, covering all aspects from total loss assessments to salvage disposal.
• Adhere to the Argus Insurance Complaint Management process.
• Perform any other duties assigned by the Senior Management or the Core team.
• Deliver exceptional customer service by managing calls, attending to walk-in clients, and ensuring their needs are met.
  
  

Key Accountabilities

• Deliver a customer-centric claims proposition that will enhance the company's brand/reputation.
  
• Refer claims, which fall outside of personal authority levels to appropriate referral points.
• Maintain and develop personal knowledge and skills through continued professional development as well as ongoing at-desk training, ensuring that this is recorded in line with Training and Competency requirements.
• Provide excellent customer service
• Carry out robust diary management of an assigned caseload and improve closing ratios to above 100%.
• Adhere to the Company's Complaint Management process.