Junior Customer Service Agent - French Speaking | iGaming

Overview
Manpower is seeking to recruit a Junior Customer Service Agent - French Speaking to join our client's team.

Job Responsibilities:

• Helping internal and external customers,
• Contacting other departments when there is an issue to be solved,
• Keeping customer request queues as low as possible,
• Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
• Handling customer request queues assigned accordingly to workload,
• Having a high knowledge of products offered by the company,
• Attending team meetings and activities,
• Taking over in the absence of the team leader.

Requirements:

• Graduation of high school or post-secondary school
• Work experience preferably at least one year
• Skills - strong communication skills; knowledge of Internet-related software
• Fluency in French, both written and spoken

Benefits

• Gym/Fitness monthly allowance
• Fruit and drinks in the office
• Medical Insurance
• Team building events and outings
• Discretionary annual performance bonus

Job Info:

• Type of Contract: Indefinite
• Salary: Depending on experience
• Work Setting: Hibryd 
• Working Hours: 40hrs per week, on 3 shifts
  • 8:00 am to 5:00 pm
  • 11:00 am to 8:00 pm
  • 1:00 pm to 10:00 am
• Candidate location: Must be already living in Malta or in Cyprus