To answer telephone calls in a courteous and friendly manner, obtain the callers name and the Company from which he/she is calling, ask subject matter and route call promptly and accordingly.
To answer telephone enquiries ensuring that the information given is accurate.
To greet visitors and ensure that waiting time is as comfortable as possible after notifying the appropriate individual.
To sort and distribute any mail/packages to the respective departments.
To assist departments within the Company by sending out transaction records, bill statements and other mailings, as well as entering changes on the Company database.
To assist the Head of Administration & Debt Collection with administrative tasks, as required.
To type memos, correspondence, reports and other documents when required.
To assist in other clerical duties as required.
To maintain an adequate stock stationery and other related requirements.
To ensure order and cleanliness within the reception area.
To keep oneself updated on Company activities/products/services so as to answer enquiries in a professional manner.
To ensure a high quality/standard of work and service throughout.
To perform any other duties which may be assigned from time to time
Requirements
Applicants with 2 / 3 years experience in a similar role will be given preference
The right candidate needs to be an effective communicator, well organized and a quick learner.
Have excellent verbal and written skills in both Maltese & English.
Be proficient in using Microsoft Office applications.
Possess excellent communication and organizational skills.
