IT Administrator

Manpower is seeking to recruit an IT Administrator to join our client's team.

What Youll Do

As an IT Administrator, you will be responsible for the installation and configuration of both hardware and software to ensure all users have sufficient resources. You will be responsible for IT and company information system support, basic networking, and software administration. The IT Administrator will be responsible for ensuring that our end users are operating efficiently without any IT issues and maintaining the support requests as low as possible within SLA. You will be expected to provide support and cooperate with other team members to ensure all services are delivered within targets and to agreed standards.

Responsibilities

1. Resolving tickets at 1st and 2nd line level and escalating to 3rd line, when necessary, to gain the fastest resolution.
2. Maintaining and configuring the server in both physical and virtual environment.
3. Provisioning of user accounts and performing access control.
4. Monitoring system performance and maintaining systems, according to requirements.
5. Ensuring security and efficiency of IT infrastructure.
6. Commissioning, assigning, maintaining, and decommissioning all desktop hardware, including PCs, laptops, printers.
7. Documenting processes.
8. Performing desk moves and ensuring all local PC locations are documented and updated.
9. Creating and maintaining Active Directory groups and applying to shared drives, where required.
10. Participating in an on-call rotation.

Qualifications

• International advanced diploma in IT.
• Minimum 3 years experience working knowledge at System Admin or IT Admin level in an enterprise environment.
• Industry standard certifications from companies such as Microsoft, Cisco CCNA, ITIL or CompTIA.
• Good working knowledge of:
  • Operating Systems, Active Directory, DNS, DHCP, DFS, GPO, RDS, ..
  • Virtualization knowledge (Hyper-V, VMWare, .)
  • Automation, Hardware and Software.
  • Understanding of ITIL.
  • Fluent in English.
  • Excellent analytical and troubleshooting skills with strong attention to detail.
  • Technical ability supporting and maintaining hardware and peripheral devices.
  • Knowledge of Compucare 8 +

Competencies

• Excellent oral and written communication.
• Good technical skills with a focus on exceeding customer expectations and improving the customer experience.
  
• Great team player.
• Ability to work independently with limited supervision.
• Ability to clearly communicate and explain technical issues to non-technical audience.
• Ability to work under pressure, remain calm and defuse situations.
• Experience providing IT phone support.
• Experience supporting and troubleshooting VPN clients and remote connectivity.
• Ability to follow standard work instructions.
• Experience creating and managing user accounts in Windows Active Directory and Microsoft Exchange.
• Time management skills and ability to meet deadlines.
• Strong interpersonal and customer service skills.
• Smart thinking and positive attitude.

ALL CANDIDATES MUST BE IN MALTA OR WILLING TO RELOCATE