Customer Support Officer (German & English Speaking)

Manpower is seeking to recruit Customer Support Officers who can speak fluently in both German and English to join our client's team in the banking industry.

Our client is committed to the values ​​that lead to great work! With them you will not only participate, but also contribute! Discover how you can make an impact and build an exciting new career while working in a multinational environment. The career opportunities are endless, regardless of your background and skills. Their corporate goal is to provide superior customer service, but also a challenging workplace where each individual can do their best and thrive. Discover a culture of collaboration, growth and originality, supported by appropriate resources, where everyone matters. Coupled with a great office environment, you will have the opportunity to explore Malta and all the diverse experiences it has to offer!

Overview:

The Customer Service Officer is responsible for processing sales, loans, onboarding clients and reviewing documents for our client's loan portfolio. Your role will be in customer service with many opportunities to develop your career in other areas of our business. You will engage with customers via phone/email and ensure the best customer service protocols are provided. You should be fluent in the German language.

Responsibilities:

• Assisting/advising clients in completing their loan applications.
• Assisting customers with their loan repayment plans.
• Responding to all questions and concerns via phone, chat, SMS or email.
• You will focus on improving the overall customer experience and promoting other potential products within the company.
• Most importantly, we put the customer at the center of everything we do.

Requirements:

• Passionate about helping people and making customers feel important and special.
• Fluent written and spoken expression in German and English.
• Previous sales or customer facing experience in any industry would be an advantage.
• You are focused and goal oriented, competitive and committed to providing excellent customer service.
• You enjoy working in an international company with many different cultures around you.
• You have already gained experience in the area of ​​sales/customer support by telephone or directly.
• You reside in Malta or are willing to relocate to Malta - relocation assistance is provided.