Software Support Personnel

Manpower is seeking to recruit a Software Support Specialist to join our client's team. The successful candidate will be responsible for installing, configuring, and providing training on a suite of CRM products. This role involves analyzing client functional requirements and implementing tailored solutions. The ideal candidate will have a technical background, experience in software development or a strong interest in it, and a passion for client interaction and support. Proficiency in .NET and PHP development is considered an asset.

Key Responsibilities:

• Install and configure CRM products for clients.
• Provide comprehensive training to clients on CRM functionalities.
• Analyze client requirements and implement customized solutions.
• Offer ongoing technical support and resolve client issues promptly.
• Collaborate with the development team to address software bugs and enhancements.
• Maintain detailed documentation of client interactions, configurations, and support activities.

Requirements:

• Strong technical background with experience in software development or a keen interest in the field.
• Proficiency in .NET and PHP development is an advantage.
• Excellent problem-solving skills and meticulous attention to detail.
• Positive attitude with success-oriented thinking.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and implement new processes.
• Strong communication skills with a focus on client interaction and assistance.