Customer Service Agent (German Speaking)

Key tasks:

  • Ensure that players are provided with an outstanding level of service
  • Communicate with relevant departments to provide timely escalation process and following up with pending issues
  • Communicate with clientele proficiently in both English and German languages.
  • Handle daily management of all incoming requests via emails and Live Chat
  • Assist the relevant departments, including Fraud Officer and the Money Laundering Reporting Officer, when required
  • Maintain customer focus and responding to customer queries in accordance to the Employers guidelines
  • Give feedback of recurring customer issues to management and relevant internal departments
  • Respond and action requests from management
  • Promote the Employers values and products
  • Ensure a professional working relationship with customers and other colleagues working with the Employer
  • Liaise with third party providers of the Employer providing services which overlap to the Employees line of work

Requirements:

  • German speaking is a must (native or C2)
  • Fluency in the English language
  • 1 year + experience working in the iGaming industry within a Customer Service environment
  • Customer focused
  • Can-do positive attitude and a team player
  • Ambitious to learn
  • Effective communicator

What we Offer:

  • Attractive remuneration package
  • Relocation package
  • Wellness benefit (after probation)
  • Optician/Spectacle and Blue Lens Benefit (after probation)
  • Health Insurance (after probation)
  • Breakfast/lunch all week
  • Monthly snacks allowance
  • Training support
  • Modern office facilities
  • Exciting Company Events


  • Application deadline NO DEADLINE
  • Job Ref No. LR4X55WX
Type of work
Full time
Location

Ta' Xbiex, Malta

Industry

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