Application Support Specialist

Manpower is seeking to recruit an Application Support Specialist to join our client's team.

Daily Responsibilities

Provide customer first-line support on delivered software solutions.
Investigate, troubleshoot and resolve user issues accordingly.
Familiarise and provide end-user and operational support on Microsoft Platforms, bespoke applications, and other similar platforms as opportunities arise.
Execution of operational and administrative procedures such as certificate renewals,
security patching and setting up VPN access to clients.
Assist in solution testing and deployment phases.
Escalate issues, when necessary, to development team and follow up on their progress.
Learn respective technology platforms and get certified along the way.
Compile test scripts, deployment procedures and support documentation as required.

Knowledge/experience in supporting and troubleshooting Software Applications
Some Windows administration experience and knowledge on networking concepts.
Good Customer Care Skills.
Good Analytical and Troubleshooting skills.
Good English communication skills, both verbal and in writing
A good working attitude showing enthusiasm, commitment, respect for others and willingness to go the extra mile.
Time management skills & attention to detail.
Power BI reporting experience is considered an asset.