Trainee Insurance Motor Claims
Manpower is seeking to recruit Trainee Insurance Motor Claims to manage effectively a caseload of claims ensuring that company policy, procedure and regulatory requirements are adhered to at all times.
Key Responsibilities
- Deliver all specific objectives as assigned upon appointment.
- Effectively handle all claims which are part of the job holder file allocation in accordance with group SLAs.
- Gather and process information, as directed, to support the effective assessment of more complex cases.
- Handle a portfolio of recovery files.
- Adhere to the Groups Insurance Complaint Management process.
- Perform any other duties assigned by the Chief Executive - Europe, Senior Management or the Core team.
Key Accountabilities
- Deliver a customer-centric claims proposition that will enhance the group's Insurance brand/reputation.
- Refer claims, which fall outside of personal authority levels to appropriate referral point.
- Maintain and develop personal knowledge and skills through continued professional
- development as well as ongoing at desk training, ensuring that this is recorded in line with
- Training and Competency requirements.
- Provide excellent customer service.
Key Success Factors
- Carry out robust diary management of an assigned caseload and improve closing ratios to above 100%.
- Adhere to the Argus Insurance Complaint Management process.
- Individual performance objectives will be set on an annual basis.
Previous experience is considered an asset
Strong interpersonal and customer service skills
Great time management and organisation
An interest to develop in insurance/claimsAttention to detail
