Cold Store & Distribution Manager

Manpower is seeking to recruit a Cold Store & Distribution Manager to join our client team.

Job Purpose: The Cold Store & Distribution Manager is responsible for overseeing and managing the end-to-end process for finished goods, from production forecasting to ensuring efficient warehousing, picking, distribution, and customer satisfaction. This role includes managing cold storage logistics, order fulfilment, and after-sales support to optimize inventory levels, reduce costs, and meet customer demand efficiently.

Key Responsibilities:

1. Inventory and Forecasting
   • Forecast production needs based on sales data, historical trends, and demand.
   • Collaborate with production and sales teams to align inventory and anticipate demand changes.
   • Optimize picking and handling for timely order fulfilment and maintain product integrity.
2. Distribution Management
   • Coordinate distribution from warehouse to point of sale for timely order fulfilment.
   • Oversee transportation scheduling and routing for cost-effective delivery.
   • Ensure cold storage logistics maintain product quality during storage and transit.
3. Warehouse and Inventory Control
   • Manage cold warehouse operations with compliance in temperature and inventory management.
   • Monitor stock, perform regular counts, and coordinate timely replenishments.
   • Maintain accurate stock levels in the finished goods warehouse.
4. Sales Order Processing
   • Oversee the order cycle from placement through distribution, minimizing delays.
   • Coordinate with quality, sales, and customer service teams to manage order priorities.
5. After-Sales Service and Complaint Resolution
   • Manage after-sales service, promptly handling complaints to maintain satisfaction.
   • Track complaints, analyse trends, and implement actions to improve service quality.
6. Performance Monitoring and Reporting
   • Develop metrics for distribution, warehousing, and customer service.
   • Generate reports on stock, fulfilment, costs, and customer satisfaction.
7. Process Improvement
   • Identify and implement supply chain improvements to enhance efficiency and reduce costs.
   • Collaborate cross-functionally to optimize the entire supply chain.
8. Team Management and Coaching
   • Manage and coach sales and distribution teams to meet objectives.
   • Support Customer Care and Front Office personnel to ensure effective service.
9. Process Improvement and Compliance
   • Streamline supply chain processes to increase efficiency.
   • Develop and maintain procedures for compliance with regulations and policies.
10. Customer and Distributor Relationship Management
    • Build relationships with customers and negotiate with distributors.
    • Provide effective after-sales support and control product returns.
11. Financial and Budget Management
    • Implement effective invoicing and cash collection.
    • Create and adhere to budgets within established financial constraints.
12. Cross Departmental Coordination
    • Coordinate with production, finance, and other departments to align activities.
13. Additional Responsibilities
    • Perform ad hoc tasks as assigned, supporting areas within remit.

Core Competencies, Knowledge, and Experience:

• 5+ years in distribution, logistics, and supply chain, preferably in FMCG or dairy.
• Strong knowledge of inventory management, cold storage logistics, and planning.
• Proficiency in ERP or supply chain management software and Microsoft Office.
• Experience creating SOPs and managing operations efficiently.
• Good communication skills in English; knowledge of Maltese is a plus.
• Preference for candidates with a degree in Supply Chain Management, Logistics, or related fields.

Job Info:

• Type of Contract: Indefinite 
• Salary: Depending on experience
• Working Hours: Monday to Friday, 9 to 17:00 (with flexibility)
• Candidate location: Must be already living in Malta