Business Analyst

Overview
Manpower is seeking to recruit a ICT Business Analyst to join our client's team.

The chosen candidate would report to the Chief Financial & Operations Officer. The ideal candidate will bridge the gap between business units and IT, ensuring that technology projects are aligned with strategic objectives and that end-users are fully supported in leveraging core systems and reporting tools.

This role involves gathering requirements, analysing workflows, and driving technology-enabled solutions to optimise business outcomes.


Job Responsibilities:

• Act as the primary liaison between business units and the IT department to ensure effective communication and delivery of technology initiatives;
• Lead the planning, documentation, and coordination of digital transformation and IT projects from initiation through implementation;
• Support the development and maintenance of project management standards, documents, and reporting structures across the organisation;
• Facilitate the adoption and effective utilisation of business applications and core digital tools across the organisation;
• Gather, analyse, and interpret business requirements to design and deliver effective technology solutions;
• Translate business needs into clear functional specifications and actionable deliverables to support effective IT solutions;
• Identify opportunities to streamline processes, automate workflows, and optimise digital tools;
• Perform impact and risk assessments for proposed changes, new initiatives, and system enhancements;
• Provide training and ongoing support to end-users to maximise system utilisation and reporting capabilities;
• Organise and deliver training sessions, workshops, and user support to enhance system knowledge and adoption;
• Provide day-to-day technical support, ensuring smooth operation and effective troubleshooting of IT systems;
• Develop and implement project tracking and reporting systems to monitor progress, resource allocation and outcomes;
• Prepare and present regular status reports and updates for management and stakeholders;
• Conduct post-project evaluations to capture lessons learned and identify improvement opportunities;
• Recommend improvements to project management and business analysis practices.

Requirements:

• Possess a bachelors degree in Business Administration, Information Systems, or a related field. 
• Having professional certifications (such as in BCS Foundation Certificate in Business Analysis, Microsoft Certifications, TOGAF, ITIL, CBAP, IIBA-AAC) is considered an asset;
• Have over five years experience in business analysis within financial services or consulting environments. 
• Owning familiarity with regulatory requirements relevant to the Maltese market (GDPR, MFSA guidelines, and more) would be an advantage;
• Demonstrate a strong understanding of financial products, regulatory requirements and technology solutions;
• Have experience with business intelligence/reporting tools and core business applications. Experience in IT governance projects is considered an asset;
• Possess the ability to identify AI opportunities and translate business needs into AI-enabled solutions that drive efficiency and innovation;
• Be proactive, detail-oriented with excellent communication and stakeholder management skills;
• Demonstrate strong analytical and problem-solving abilities;
• Work independently and collaboratively in a fast-paced environment.